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Case StudiesBranch Process TransformationBranch transformation was identified as a key requirement to build organisational capability to meet our client’s 5 year growth ambition......Branch Cost Optimization RealizationThe client had a large deposit base of primarily current accounts. With a declining interest rate cycle, it faced the issue of lower revenue and.....Call Center Re-DesignA rapidly growing bank was faced with customer dissatisfaction with the call center. There were long wait times before customer could talk to call center agents.....
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Case Studies